Privacy Policy | My Site

Respecting your privacy and the law

At Australian Credit Repair Pty Ltd we understand the importance of privacy. We respect your right to privacy and protecting your personal information. We are bound by the Privacy Act or any other relevant State legislation, as well as other applicable laws and codes affecting your personal information. We ensure that our staff are trained to respect your privacy.

Collecting your personal information

If you are acquiring or have acquired a product or service from Australian Credit Repair Pty Ltd, we will collect and hold your personal information for the purposes of:

providing you with the relevant product and service
managing and administering the product and service
ensuring your satisfaction of our product and service

Australian Credit Repair Pty Ltd may also collect your personal information for the purpose of letting you know about products and services that might better serve your financial, legal and general business needs or other opportunities in which you may be interested.

We will, if it is reasonable or practicable to do so, collect your personal information from you. This usually occurs through our Client Services Team when you originally enquire or show interest in our products and services.
In certain cases we collect your personal information from third parties.

Using and disclosing your personal information

In line with modern business practices common to many credit repair agencies, and to meet your specific needs, we may disclose your personal information. If disclosed we will seek to ensure that the information is held, used or further disclosed consistently with our Privacy Policy, any relevant State legislation, and other applicable privacy laws and codes. These organisations (such as third party suppliers) are involved in providing, managing or administering the product(s) and/or service(s) or tools required to perform the product(s) and/or service(s) we are offering, have offered, or will offer you.

Without your consent we will not disclose information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a trade union, details of health, disability, sexual orientation, or criminal record.

This is subject to some exceptions including:

disclosure required by law
when the information is necessary for the establishment, exercise or defence of a legal claim

Personal Information

1. You can gain access to your personal information. This however is subject to some exceptions allowed by law. Factors affecting a right to access include:

access would pose a serious threat to the life or health of any individual
access would have an unreasonable impact on the privacy of others
the access sought is based on a frivolous or vexatious request
the information relates to a commercially sensitive decision-making process
access would be unlawful
access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function or negotiations with you
legal dispute resolution proceedings
denying access is required or authorised by you or under law

We will give you a reason(s) if we deny access.

2. We store information in different ways, including on paper and in digital / electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. Some of the ways we do this are:

only allowing access to personal information where the individual seeking access has satisfied our identification requirements
physical workspace, equipment and data security and access management
data encryption, storage and retrieval
providing a discreet environment for confidential discussions
regular employee training, monitoring and assessment

3. We aim to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. To provide you with a high-quality experience, we will take reasonable steps via our Clients Services Team to ensure this is the case. If you believe your personal information is not accurate, complete or up to date, please contact our Client Services Team on info@australiancreditrepair.com.au.

Products and Services

It is our practice to seek your consent to use or disclose your personal information to let you know about, and develop, products and services from across our range that might better serve your financial, debt collection, legal and/or general business needs or other opportunities in which you may be interested. This may be done after an initial marketing contact / product(s) & service(s) discussion.

We take care to ensure that the personal information you submit to us via our website is protected. For example, our website has electronic systems in place, including the use of firewall and data encryption. Depending on the services you utilise, user identifiers, passwords or other access codes may also be used to control access to your personal information.

You may be able to access external website by clicking on links we provide. All other website are not subjected to our privacy standards, policies and/or procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

Contact Details

If you have any issues to raise with Australian Credit Repair Pty Ltd, or would like to discuss any issues about Australian Credit Repair Pty Ltd's Privacy Policy, then you are able to do so in a number of ways.

Contact number of client services team 0410093227

Email address of client services team info@australiancreditrepair.com.au

Please do not hesitate to contact our staff to discuss any concerns and they will do their best to resolve your issue. If an investigation is required, we will keep you advised of its progress. If our staff are unable to resolve the matter, it will be escalated as appropriate to facilitate resolution.